Question: What is the difference between a hotel and a guest house?
Answer: A guest house is less informal and naturally does not have 170 rooms where one room looks like the other. If you prefer to stay in a smaller place and have closer contact with the people living and working there consider staying with us.
Question: Are there any restrictions on coming and going? Do I need to be back at a certain time?
Answer: No, once you are checked in you will have your own keys and can come and go as you like, even after midnight. You do not need to let anyone know what time you leave or come back.
Question: Do I need to bring my own towels, bed linen, hair dryer or toiletries?
Answer: No,the beds are made by our housekeeping team (Rocio & Kristina) and towels are provided too. Each room is also equipped with a hair dryer and we provide shower gel, shampoo & conditioner along with other toiletries in our shared bathrooms.
Question: Will my room be serviced during my stay?
Answer: Yes, your room will be serviced on a daily basis to stock up your tea&coffee tray, empty the bins, make your bed and freshen up the bathroom. Towels and bed linen will changed on a regular basis depending on the length of your stay.
Question: Can I leave my luggage with you after check out?
Answer: Luggage storage is available and free of charge.
Question: Why do I need to provide an arrival time?
Answer: If we are not advised of an arrival time, we may not be there to personally welcome you when you arrive. An estimate of your arrival time is very much appreciated for example 2-3 pm. Naturally, we understand that changes happen due to flight delays or road traffic. We also have a self check in system for guests who are unable to provide an arrival time or simply wish to stay flexible.
Question: Is staff available all the time?
Answer: As some of us are living and working at the Dene, we are mostly there. However, on some occasions we are also out and about to do shopping for the guest house or simply have some spare time. If we are not in the guest house, our internal phone can be used free of charge to contact us if there is an emergency and the business mobile number is displayed as well to drop us a text message. On check in we make all our guests aware how to reach us and when staff is available.
Question: What is an en-suite room?
Answer: As a traditional guest house we have rooms with an attached private bathroom, these are the en-suite rooms. There are also other rooms where you share the bathroom facilities with other guests. Naturally, we understand the rooms with shared bathroom are not everyone's taste. but we can assure you that our shared facilities also enjoy a very high cleaning standard and are checked several times during the day and first thing in the morning. Some of our tripadvisor reviews left very nice comments about the shared bathrooms and their experiences.
Question: Why do I need to provide a prepayment for my stay?
Answer: Unfortunately, in the past we had many guests who simply did not arrive or sent an email the day after that they changed their mind about their trip. We are a VAT registered business employing staff. We have a responsibility and commitment towards our staff and suppliers to ensure their wages and bills are paid on time. Your prepayment helps us to keep that promise.