Terms & Conditions

We may pre-authorise or take full remaining balance on the credit/debit cards prior to check-in in accordance to cancellation policy. Please be aware that rates are based given at the point of booking. Any amendment to the confirmed reservation may result in a change of rate or, in periods where a minimum stay policy is in place, a refusal of the reservation. Failure to arrive (no-show) results in full charges and cancellation of the reservation. Please check the details on your confirmation(s) as soon as you receive it to avoid any confusion with dates, room types, occupancy & room details. 

Credit /debit cards (card holder present or non present) guarantee for full payment and against any damage whatsoever direct or indirect by yourself or anyone in your group to our rooms and premises, smoking in rooms (£200 penalty) or lost / unreturned keys (£30). Dene Guest House and its premises are entirely non-smoking & smoke-free, this includes the use of E-cigarettes.

We strongly recommend travel insurance to cover late cancellation fees should you not be able to arrive for any given reason.

We do not provide vegan/ lactose or dairy-free breakfast options. However, we provide a small gluten-free range. You are welcome to bring your own special dietary products and we keep them refrigerated. Breakfast is served daily  from 8:00 am to 9:30 am. Earlier or later breakfast (Self-service & staff not present) is available on prior request. 

Payment Policy

Any outstanding balance can be paid by cash in Pound Sterling or by credit/debit card. 

Some reservations are prepaid via your online travel agent in accordance to the cancellation policy. 

I herewith agree to be charged for the outstanding amount mentioned above.
Smoking Penalty  of £200 for  non compliance.

Cancellation Policy

Cancellation policies may differ. Please refer to your original booking source. Please make yourself familiar with the cancellation policy on your confirmation issued by your online travel agent.We strongly recommend travel insurance to cover late cancellation fees should you not be able to arrive for any given reason.


Public street parking is only limited available (no guarantee for spaces) with time restrictions. Meter readings start from £ 2.70 per hour with a maximum stay of 4 hours, but is free all day on Saturdays & Sundays and from Monday to Friday  from 17:30  to 08:30 am. Our private parking is £10.00 per day /per vehicle and must be pre-booked with us directly well in advance as we only have 2 parking spaces! Please note that requesting car park upon arrival may not be possible, so upfront reservation is essential.